Return Merchandise Authorisation (RMA)

Return Procedures

  1. Contact Customer Service at +61 3 9796 3055 to obtain an RMA Form.
  2. Fill out the RMA Form in its entirety.
  3. Submit the completed RMA Form to:
     sales@industriallaser.com.au 
  4. Receive the approved RMA Form with the RMA Number from Customer Service.
  5. Pack the authorised items per shipping instructions listed below. Be sure to place the RMA Form in the box with the item(s) being returned.
  6. Ship the authorised items within 7 days of the date that the RMA Number was issued. We encourage you to insure your shipment to cover loss or damage incurred in transit.
  7. Allow 3 weeks for the shipping and processing.

Return Merchandise Authorisation (RMA)

I request authorization to return the item(s) listed below for: 

Please check applicable box.

(For Customer Service)

Qty Part# Description Reason Serial# Order# Date
 Industrial Laser Solutions

Return Merchandise Authorisation (RMA)

Shipping Instructions

  1. The bottom of this form contains the shipping address. Please use this to affix to the box(es).
  2. Mark the outside of the box(es) with the RMA number and use original packing materials. Enclose the RMA Form in the box.
  3. Ship only the items that have been authorized to be returned.
  4. Ship returned items to:
Industrial Laser Solutions
ATTN: Sales
Factory 8, 17-23 Keppel Drive
Hallam VIC 3803
Shipments without an RMA Number will be treated as abandoned property and will not be processed.

Sample Address Label with RMA Number

Laser Cutting Pty Ltd
987 Laser Way
Brisbane QLD 3001
RMA No. JN12345
Industrial Laser Solutions
ATTN: Sales
Factory 8, 17-23 Keppel Drive
Hallam VIC 3803

You must ship the authorized return within 7 days of the date that the RMA Number was issued.

We encourage you to insure your shipping to cover for any loss or damage during shipping. We accept no responsibility for damages insured or shipments lost in transit.

All information must be provided to process your request. Please call +61 3 9796 3055 for assistance